These policies apply to all purchases made on TractorNXT.
🔁 Refund Policy
- Refunds are applicable only for damaged, defective, or incorrect products delivered to the customer.
- Customers must report the issue within 24–48 hours of receiving the product.
- Refunds will be processed only after the returned item is inspected and approved.
- Approved refunds will be credited to the original payment method within 7–10 business days.
❌ Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once an order is shipped, it cannot be cancelled.
- To request cancellation, customers must contact our support team immediately after placing the order.
- TractorNXT reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.
💳 Payment Policy
- We accept secure online payments through trusted payment gateways.
- Available payment methods may include:
- Debit Cards
- Credit Cards
- UPI
- Net Banking
- Wallets (as applicable)
- TractorNXT does not store any card or payment details on its servers.
- All transactions are processed securely and encrypted.
🔄 Return Policy
- Returns are accepted only for:
- Damaged products
- Defective products
- Incorrect items delivered
- Return requests must be raised within 24–48 hours of delivery.
- Products must be returned in their original condition, packaging, and accessories.
- Items showing signs of use, damage due to improper handling, or missing parts will not be eligible for return.
- Return shipping instructions will be shared once the return request is approved.
🚫 Non-Returnable Items
- Products damaged due to misuse or improper installation
- Items returned without original packaging
- Clearance or discounted products (unless damaged or defective)
📞 Support & Assistance
For any questions related to refunds, cancellations, payments, or returns, please contact us through the Contact Us page on the TractorNXT website.